1. Create your laundry account and select your treatment preferences.
2. On laundry day, separate your laundry and dry cleaning into two cinchable bags. No need to sort we’ll take care of that. Set laundry out for pickup. Just in case, we’ll remind you the night before and then again on the day of your service to ensure you don’t forget.
3. When your clothes are cleaned, crisp, and ready to wear, one of our delivery drivers will return them folded or hung at your designated drop-off location.

On your first laundry order, you can expect an easy and convenient experience. Just send in your clothes, let us know any special instructions, and we’ll handle everything for you. Sit back and enjoy fresh and clean laundry without any worries!

Trash bags work best or any kind or cinchable bag! Don't worry about labeling or tagging your bags, our driver will do that for you!
*We are unable to accept baskets or hampers*

Yes! We will return your hanging items back to you on your own hangers!

If personal hangers are not sent in and you have requested we hang items, we will provide wire hangers at $0.25 each.

Monday- Wednesday- Friday from 9am-3pm

No way! We never wash or dry your items with anyone else’s.

No, we make it easy for you. Leave the sorting to us!

Our service includes a light stain removal. If you would prefer we go through every item and pre-treat all stains, we’re happy to do so for an additional .45 per lb. While we’re very good at stain removal we can’t guarantee we’ll be able to get it out but we’ll certainly try our best.

Life happens, we get it. To compensate your driver’s time, there will be a $10 missed pick-up fee. It’s easy to reschedule online for the next available pickup day.

The minimum pickup fee is $30.00 but other than that the pickup is free!

If your credit card is expired or denied, you may need to update your payment information on your account. To avoid a delay in your delivery, make sure the update is made before delivery day. If you missed delivery day don’t worry, update your payment and your order will automatically be delivered on the next delivery day.

Our standard wash includes Commercial grade enzyme detergent, Downy softener, laundry scent beads and bounce dryer sheets. However, if you have sensitive skin, we also offer a fragrance free option.

Our cleaning process includes sorting, light stain removal, washing, drying, and folding (or hanging) your laundry with care according to care label. We use high quality products and techniques to ensure you clothes come back fresh and clean.

Most items are charged by the pound. We know this laundry concept is new and weighing clothing is not something most are used to. A general rule of thumb is a 13gal trash bag stuffed to the top with everyday laundry weighs on average, about 15 lbs. That’s roughly $30 per bag.

Delivery days are Monday, Wednesday, Friday. We will have your laundry delivered on the next scheduled delivery day after pickup. Drop off orders will be ready 24 hours later.

We service from Kaysville to North Ogden. If you click on the "Schedule a Pickup" option on our website, you'll be prompted to enter your email address and zip code. Once you do, it'll let you know if we provide service in your area. It's a quick and easy way to check!

Certainly, it’s common to include your undergarments in your laundry load. If you prefer to keep your undergarments private, you can send them inside a mesh laundry bag we wash, dry, and return them in the same bag. We're here to make your laundry experience as convenient and personalized as possible!

We offer same day services on drop off orders only! Orders must be dropped off before noon.

If you have any issues or concerns with your laundry order, you can reach out to our customer support team. We will be happy to assist you and help resolve any problems that may arise. Just give us a call or email, and we’ll take care of you!

Customer support line: 801-776-9746 (Press 1)
Email: Support@TheLaundryfixx.com

Many customers find our laundry service to be a great fit for their weekly schedule. However, there are numerous other ways to benefit from a laundry service. For instance, new mothers, individuals dealing with illness or injury, or those who have just returned from vacation may have a pile of laundry and want to get caught up quickly. If a recurring schedule doesn't work for you, that's perfectly fine!

We understand that some people may prefer to send only specific items like sheets and towels for cleaning, or even just kids clothes as a clever parent hack! Whatever your laundry needs may be, our professional team is here to assist you every step of the way.

Absolutely! You can definitely provide your own laundry detergent or fabric softener for your order. However, it’s already included in the laundry service, it’s not necessary, unless you prefer an option we do not offer.